Unified Communications and Collaboration
Cost Effective, Highly Secure, Seamless and Extensible Communications Platform

Without expensive infrastructure and network upgrades, Microsoft Unified Communications delivers streamlined communications, including software-powered VoIP, Web conferencing and enterprise instant messaging, while maintaining operational control.

Unified communications uses the power of software to provide complete communications in one common user interface and delivers them within the applications and devices that people use every day, such as, computers, telephones, Internet, mobile devices, and PSTN telephones.

Find out why savvy organizations are implementing UC technologies today. Why UC?

Unified Communications Brings Immediate Savings
(Forrester Research, 2007 Total Economic Impact of Unified Communications)

Telecommunications consumes one-third of the average IT budget. Unified communications trims these costs by:

• Reducing travel and training costs (20–40 percent)
• Eliminating long distance and audio conferencing call charges (10–40 percent)
• Consolidating disparate voice mail and fax systems (20–60 percent)
• Reducing IT infrastructure and administration cost (up to 50 percent)

Secure Efficient Collaboration and Mobile Support
New technologies enable secure information access and facilitate effective collaboration among distributed and mobile employees. Features such as single-number reach, group chat, single-click conferencing, and cross-platform desktop sharing, allow workers to find key people immediately, empower teams to be more productive, and facilitate collaboration.

Built-In Security and Compliance
Microsoft unified communications technologies help to increase security and compliance across all types of communication. New encryption technology helps keep messages confidential inside the organization and over the Internet. Compliance is supported by treating diverse types of communication, such as phone calls or instant messages, as digital assets that can be logged, reviewed, and archived. Read more about Unified Communications Support for Compliance Initiatives.

Future-Ready Foundation
Microsoft’s software-based solution allows you to build your next generation communication infrastructure cost effectively. It uses standards and published interfaces to build off and integrate with your existing messaging and telephony investments. It provides an interoperable and extensible platform now and for the future.

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Unified Communications Solutions

Unified Messaging delivers e-mail, voicemail and fax messages to a single unified inbox that can be accessed in a variety of ways. Using telephone access, one can not only access voicemail, but hear e-mail messages and manipulate calendar items such as notifying attendees of a delay.

Software-Powered VoIP is the next generation of voice communication that helps reduce costs by enabling communications over an IP network. Voice communications can be integrated with the applications used most to provide a streamlined experience rather than the disconnected experience provided by legacy systems today.

Audio, Video and Web Conferencing provide a virtual meeting experience enabling groups of people in diverse locations to interact and collaborate efficiently. Rich, web-based conferencing capabilities integrate data, content, video, voice, media and desktop sharing to enable real-time communication and collaboration. Workers can hold scheduled or ad-hoc voice and video conferences with both internal and external groups with a single click.

Enterprise Instant Messaging is the capability to transfer text messages in real time over the Internet or a corporate network. Many employees have adopted public instant messaging on their own, which provides little or no security and may be in violation of compliance standards. Microsoft’s enterprise-ready systems provide highly secure instant messaging that supports information protection and retention policies, such as logging and auditing in compliance with any regulatory obligations.

Mobile and Web-based Messaging. End-users have anywhere access to their e-mail, instant messaging, voice mail, calendars, and contacts from a variety of clients and devices. Advanced features provide a fast and seamless e-mail experience to mobile devices while offering enhanced device and security policy control. Mobile e-mail is easier with secure VPN-less access, real time push capabilities, and a rich Outlook like experience with powerful search and attachment support.

Presence can be the glue that enables large or dispersed teams to work together. Presence awareness enables people to communicate and collaborate more efficiently by providing automatic status notification and real-time availability and of co-workers, partners, and customers. Presence not only eliminates delays in communications, it can reduce e-mail and wasted communication.

Information Sharing and Document Management. Unified communication technologies expand information sharing by supporting cross-platform desktop sharing and remote desktop control. Additionally, Microsoft Office SharePoint Server is a logical extension of any Unified Communication and Collaboration strategy. SharePoint provides advanced document sharing, management, security, and powerful collaborative features.