Why Consider Unified Communications Now?
An Overview of the Business Drivers Influencing the Growing Adoption of UC Technologies

"Enterprise IT organizations will have no options but to reduce their IT spending.
Projects which have short-term and medium-term savings potential will gain acceptance.

New investments may be seen in video conferencing, live meeting, and unified communications. These initiatives can significantly reduce travel costs and make meetings more effective with larger participation."
CIO magazine, "5 Infrastructure Trends to Watch"

Telecommunication is a significant portion of IT spending and waste.

• Telecommunications costs on average account for 3.6% of revenue
• Telecommunications consume about one-third of the average IT budget
• 80% of telecommunications and Internet bills are over-billed by 6-12%
• 85% of businesses do not audit their telecom bills
• 90% of companies do not have any visibility into their wireless spending
• Companies tend to perpetuate on-going errors by paying on trend within 10% of previous invoices

*Gartner Research

Business Opportunities for Unified Communications

Distributed Business

Voice mail consolidation - reduce cost and simplify administration by consolidating independently managed disparate systems

Conferencing - Single-click conferencing allows users to conduct meetings and efficiently communicate to reduce travel time and expenses and increase productivity. Rich support for video, voice, desktop, and document sharing enables a "face-to-face" experience without expensive equipment or complicated technology.

Collaboration - enterprise instant messaging, presence, group chat, and click-to-talk allow users to rapidly identify and collaborate with individuals and teams.

Highly Mobile Organizations

• Access to voice mail, e-mail, calendaring and faxes in one inbox
• Effective and efficient collaboration
• Ability to find individuals wherever they are
• Single number calling provides one number to reach individuals
• Robust support for various mobile devices

Consolidated or Compliant Instant Messaging

• Consolidate diverse instant messaging clients
• Eliminate public instant messaging solutions that lack security
• Implement secure and compliant instant messaging solution

End-of-life for Voice Mail

• Reduce administrative burden with a software solution that integrates Exchange and Outlook
• Avoid a costly forklift upgrade
• Extend the life of your PBX investment by upgrading voice mail without upgrading the PBX
• May see reduced cost in eliminating the need for voice mail support contracts

Legacy PBX Lease Renewal or PBX Upgrade Required

• Extend the usefulness of existing PBX investments by deploying software-based unified communication technologies
• Need to consolidate voice mail systems or systems acquired through mergers and acquisitions
• A single server or pool of servers can service a multi-vendor PBX environment allowing one voice mail solution even in a multi-vendor PBX environment
• Allows the option to upgrade in increments
• Less complex software solution provides an efficient, easy to manage voice mail solution that provided advanced features

Small and Medium Organizations
CorpInfo can implement a stand alone solution without telephony integration to provide features such as conferencing, instant messaging and presence without complicated telephony integration. Alternatively, we offer hosted unified communications solutions to reduce the number of systems to manage.

Planning to Upgrade to Exchange 2010
Excellent opportunity to extend your messaging with Office Communications Server to provide advance unified communications capabilities for users today while laying the ground work for expansion of your unified communications infrastructure.