Desktop Lifecycle Support
CorpInfo Has the Quality Resources, Processes, and Systems to Deliver Efficient and Reliable Support.
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Our Experienced Team Provides Highly Acclaimed User Support
CorpInfo's team is comprised of highly qualified engineers with advanced certifications and extensive real-world experience in corporate accounts. Each client account is under the dedicated ownership of an experienced on-site manager who serves as a single point of contact and provides management oversight and reporting.
Planning and Testing
Planning and Testing is a critical component of Desktop Lifecycle Management. It is crucial to select a platform that meets performance and manageability goals, while providing flexibility and growth potential. Vigorous testing is an indispensable step in guaranteeing a stable environment since diverse hardware platforms respond differently to various software.
Acquisition
CorpInfo provides each client with a dedicated Acquisition Analyst to manage the procurement process from initial customer contact through completed installation. CIS analysts are experts in product configuration, vendor sourcing, and customer interactions. They ensure quality service levels, guarantee that orders are processed and completed within established timelines, and provide oversight of the process at all stages from testing to staging.
Imaging and Staging
CorpInfo maintains ownership and closely monitors the entire procurement process beyond order placement and coordinates all activities necessary to complete the acquisition process, including customer-site or remote-site configuration, and receiving.
Deployment
A key concern during the deployment process is minimizing end-user disruption. The configuration and installation at the user's location includes activities such as transferring data, profiles, and desktop settings to ensure users may continue working without the frustrations generated by lack of access to essential files or resources.
User Orientation
End-user satisfaction is a primary focus of CorpInfo's Desktop Lifecycle Management process. Frequently, users experience a high level of anxiety when changes occur to their familiar desktop system. To help alleviate these concerns, CorpInfo's engineers conduct individual desktop orientations. These orientations are performed at the user's work area to acclimate them to the new system. In the event of large-scale deployments, engineers are available to assist users on a short-term basis. Our engineers are sensitive to user's concerns and are committed to creating a positive experience and providing exceptional customer service.
Training
CorpInfo partners with industry leading certified training centers to develop training programs suited to our client's unique requirements. Various training options are available including customized curricula, client-site courses, or off-site training. CorpInfo also offers customized training on our client's specific environment in our classroom facilities.
Install, Move, Add, Change (IMAC)
CorpInfo coordinates and performs installations, upgrades, moves, and dispositions. These services include dispatching, communication planning, logistics support, delivery coordination, and supplier management. When requested, CorpInfo can perform cascading to redistribute equipment within the organization. All IMAC activities are closely tracked as a part of Asset Management.
Disposition
CorpInfo coordinates the disposition of systems and manages the security, environmental safety, and financial concerns related to asset retirement. CorpInfo collects systems, removes sensitive data, and prepares equipment for environmentally friendly disposal, return to lessor, resale, or donation.
Desktop Support / Help Desk
Throughout the entire lifecycle, CorpInfo provides complete desktop support and help desk services. CorpInfo understands that our client's environment is a vital aspect in the success of Desktop Lifecycle Management. During our engagement, we build the necessary support structure based on our client's present and future needs. CIS' desktop support services allow end users to remain productive by providing break/fix, troubleshooting, maintenance, and management services. Our help desk personnel, experts in communications, customer service and technology, provide a single point of contact for user support and desktop services requests.
Asset Management
For ongoing tracking and reporting of assets within the distributed computing environment, CorpInfo utilizes processes and systems to capture events at each stage of the lifecycle and transform this data into meaningful management information.