IT Operations Outsourcing
CorpInfo Provides National Support that is Flexible, Customer Focused and Tailored to Each Client's Business Demands.
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We provide consistent service levels, are highly responsive to client needs, and can rapidly adjust services to accommodate changing business requirements.
We have extensive experience providing complete IT operations outsourcing to large-scale organizations and understand the complexities of these environments. CorpInfo can support your entire IT environment. View our comprehensive coverage areas.
Services
- Complete IT Operations Outsourcing
- Staff Augmentation at all levels from technicians to system engineers to IT managers and supervisors
- Administration and Support including network administration, systems administration, UNIX systems administration
- End-user Support
- On-site and Remote Management and Monitoring: servers, systems and networks
- Proactive Management and Maintenance Services: multi-platform support for servers, systems and networks
- 24 x 7 Critical Support
- Desktop Lifecycle Services
Get the CorpInfo Advantage
ITIL / IT Service Management Methodology (ITSM)
CorpInfo ensures best practices in provisioning and managing effective IT services by utilizing ITIL principles for IT Service Management (ITSM) for both service delivery and service support.
Experience
CorpInfo's has an impressive track record of meeting or exceeding aggressive SLA for many large distributed organizations.
Expertise
CorpInfo's team is comprised of highly qualified engineers with advanced certifications and extensive real-world corporate experience.
Customer Service
Our staff is committed to excellence in customer service with customer satisfaction measurements coupled to career advancement.
Customer Choice
Each client has the opportunity to interview and select which of our highly qualified staff members will service their account.
Single Point of Contact and Ownership & On-site Account Management
Each client account is under the dedicated ownership of an experienced on-site manager who serves as a single point of contact and provides management oversight and reporting.
Back-Office Support
On-site staff are supported by CorpInfo's comprehensive back-office technical, operations and executive support that provides high-level specialized expertise and additional resources.
Executive Support & Responsiveness
CorpInfo provides the highest levels of responsiveness to customer needs and problem resolution. Access to executive support and the personal commitment of our executive team ensures timely resolution.
Vendor Relationships & Support
CorpInfo maintains strong relationships with leading technology vendors. This provides us with rapid access to the right resources and a streamlined path to problem resolution.
Individualized Solutions
CorpInfo develops customized processes while leveraging our proven methodologies and framework. This flexible approach allows us to meet the individual needs of our clients and their environment while ensuring best practices are followed.
Local Support and National Coverage
As a regional organization, CorpInfo is able to better support our clients by providing improved access, better communication, and a more thorough understanding our clients' business requirements and corporate culture.
While our close proximity to our clients improves understanding and facilitates communication, our extensive experience allows us to provide unparalleled national support. We have a proven and mature approach to providing reliable and quality national support. We have been providing national support to many of our clients for close to a decade.
Our clients appreciate the quality of our services and our guaranteed service level commitments. You can rely on us.
Service Management
CorpInfo utilizes structured processes to ensure the quality of mission-critical IT services and maintain service level agreements. This results in increased productivity and efficiency, superior service levels, and improved system availability and manageability. CorpInfo's Service Management is comprised of best practices and principles that emphasize continuous Change Management and Risk Management.
Change Management
A key cornerstone of Change Management is change control and documentation. Each team member utilizes change control and maintains comprehensive documentation.
Risk Management
CorpInfo practices proactive Risk Management, which is integrated into every role and function and is assessed continually.
Service Delivery - Service Level Agreements
CorpInfo commits to aggressive Service Level Agreements and establishes milestones to track and guide performance. Our Service Delivery is focused on the areas of Service Level Management, Capacity Management, Contingency Planning, Availability Management, and Cost Management.