Microsoft

Altigen’s MaxACD is a complete call center solution for Lync 2013 Altigen’s MaxACD call center for Lync 2013 (now Skype for Business) is a complete call center solution. Call Center...

02 March 2016
Microsoft

How to Resolve Lync 2013 Bandwidth Issues According to Microsoft TechNet notes*, if there is adequate bandwidth, implementing Quality of Service (QoS) is not required. Determining whether there is sufficient bandwidth,...

27 October 2015
Microsoft

Microsoft Lync (now Skype for Business) is one of the worldwide leading products in Unified Communications and provides streamlined communications within an organization. One of the major challenges facing a...

01 September 2015
Microsoft

How To Prevent Lync 2013 Incorrect Call Routing When making a call from the Lync client (now Skype for Business), the behavior and call path are governed by the dial-plans...

27 July 2015
Microsoft

Lync 2013 (now Skype for Business) Caller ID information is a feature that end users expect and rely on regularly, particularly in their communications with colleagues within the company and...

01 June 2015
Microsoft

The deployment of any company-wide solution requires proper planning, extensive testing, strong project management, and meticulous implementation. Yet, many pitfalls may prevent a smooth deployment and create challenges for the...

11 May 2015
Microsoft

Understanding Skype for Business Did Skype replace Lync? No. Skype for Business is primarily a branding issue. Skype has strong brand awareness among consumers and end-users whereas Lync had little...

30 April 2015
Microsoft

Information Week’s article on poor unified communications usage rates recalled the famous line from the movie Field of Dreams, “if you build it, he will come.” Many business and IT...

02 April 2015
Microsoft

Responsive IT Services Provide the Freedom and Flexibility that Allow Workers to be Productive Organizations are challenged to embrace the changing workforce dynamics and provide the flexible and responsive IT...

24 February 2014
Microsoft

VoIP and SIP Trunking Gain Broad Acceptance VoIP and SIP trunking services continue to increase their market share and gain mainstream adoption in both large enterprises and small and medium-sized...

02 December 2013